Gillies Jones

Terms and Conditions

Delivery

Gillies Jones is dedicated to dispatching your valued order promptly and efficiently according to your instructions. We will normally dispatch your order within a maximum of 3 working days. The delivery period depends on stock availability of course the hour and day your order is placed on. Normally we dispatch all orders same day – Monday to Friday.

Overseas Orders

Payments are accepted in GBP only. For all overseas orders please contact the studio for individual postage & packing pricing. Postage overseas will be charged at Post Office rates where applicable or courier service as appropriate. We will email you with options for shipping and costs before we charge. Your credit card will be charged with the amount once the shipping terms are agreed and goods have been dispatched.

Service & Support

If you do have a problem with an incorrectly dispatched order or in the rare case merchandise is faulty, please email sales@gilliesjonesglass.co.uk or if you prefer phone or fax 44 (0)1751 417550 .We promise a speedy response with friendly and helpful service. Phoning or faxing from outside the U.K. please delete the zero from the area code.

Method of Payment

You may send your credit card information via the phone or over the Internet via PayPal.

Liability

Gillies Jones – total liability for any claim however arising shall not exceed the price of the goods supplied by Gillies Jones to you. Gillies Jones shall not be liable for any consequential customer loss whether this arises from a breach of duty, in contract or in any other way. Gillies Jones cannot accept any liability as a result of a failure to comply with specific instructions set out on this site. This statement does not affect your statutory rights.

False Orders

All attempts to place false orders or attempts to deceive will be reported to the police.

Gillies Jones Glass

This is the web site of Gillies Jones Glass. Our postal address is Rosedale Abbey, Pickering, North Yorkshire, YO18 8SA. We can be reached via e-mail at info@gilliesjonesglass.co.uk or you can reach us by telephone at 01751 417550. We collect the e-mail address, name and address and telephone numbers of those who communicate with us via e-mail, or when information is volunteered to us during mailing list registrations. The information we collect is used by us to contact consumers for marketing purposes and is not passed on to any third parties.

Colours & Sizes

We make every effort to display as accurately as we can the colours of bowls displayed on this site, but regret we are unable to guarantee the true colour re-production of the shades displayed, because browsers, screens and printers do vary in colour output. There will also be a natural degree of variation in colour, size and form of each individual piece due to the hand made nature of each bowl. Sizes shown on the site are approximate.

Back orders

If your item is not in stock, we will make a piece for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Returns

Always keep your dispatch note, as this is your proof of our guarantee. If you return an item you are not pleased with, or which is faulty, or has been damaged in transit, the item must be returned to Gillies Jones in its original packaging and or original condition. We follow these guidelines:

  • If you have ordered an incorrect colour and wish to exchange for the correct colour, we shall be pleased to do so, if the merchandise is returned in original condition within 21 days of purchase date.
  • All merchandise returned must be accompanied with a receipt or invoice as proof of purchase.
  • Please ensure you use a secure and reliable method to return your purchase. The parcel is your responsibility until it reaches the Gillies Jones Studio North Yorks.
  • If your bowl is faulty, please contact us quoting your order number, your name and address, details of the bowl and the reasons for return and whether you require a replacement or a refund. We will then advise you on how to proceed with the return.

Care of your Glass

Glass can be cleaned with a soft cloth, glass cleaner or a damp cloth with a mild detergent and rinsed thoroughly. The bowls must be dried thoroughly to remove water. Do not allow droplets of water to remain on the glass to evaporate. This will create marks on the surface. Do not put hand made glass in a dish washer Do not pour hot water directly onto any hand made glass as this is likely to result in thermal shock and break.

Pricing Policy

Prices quoted on the site are current studio retail prices plus a postage & packing cost of £15 to cover mainland UK deliveries with the Post Office Special Delivery Service. This is a next day signed for service. All prices include all relevant taxes.

Privacy Policy

This is the web site of Gillies Jones Glass. Our postal address is Rosedale Abbey, Pickering, North Yorkshire, YO18 8SA. We can be reached via e-mail at info@gilliesjonesglass.co.uk or you can reach us by telephone at 01751 417550. We collect the e-mail address, name and address and telephone numbers of those who communicate with us via e-mail, or when information is volunteered to us during mailing list registrations. The information we collect is used by us to contact consumers for marketing purposes and is not passed on to any third parties.

Cookies

The website uses some cookies when you browse this website.

Cookies are small text files that are stored on your web browser when you visit the majority of websites on the internet. The text files contain information about you and the preferences you have for the website being visited. These cookies are stored so that a site can customise its pages for the next time you visit the website or return to a page previously visited. In this way, we use cookies to ensure proper running of this website, and also to help us improve your experience when browsing.

Should you comment on a blog post or web page on this site, then your name, email address, IP address and message will be stored in our website database (as you would expect). This makes your name, website address and comment (but not your email address) viewable by the general public on the website.

We do not use 3rd Party / Tracking / Advertising cookies.

NONE OF THE INFORMATION WE GATHER VIA COOKIES IDENTIFIES YOU AS AN INDIVIDUAL – IT IS ALL ENTIRELY ANONYMOUS.

Google Analytics

To understand how people use our site, and to discover areas on our site with issues, we use Google Analytics. Most websites use some sort of analytics program like this. The data it collects helps us see things like how many people visit our site, which country they are from, how many pages they visited, how fast our site loaded, and so on. All data collected is completely anonymous, it does not identify you as an individual in any way.

Cookie Header

In the header of each web page on this site you will see a message alerting you of our privacy and cookie policy. If you’ve seen this message once, you probably won’t want to see it again. We use a cookie to remember this setting. User data is all anonymous. Persistent 1 year

WordPress

This site uses WordPress for its blog. It uses a cookie when logging in and out and is essential for proper website operation. It is only set if you are a registered user, so for most people it is not set at all. User data is all anonymous.

Blog/Post Comments

If you leave a comment on the website e.g. on a page, article or blog post, then a cookie may be stored to ‘remember’ your email address for the next time you post (should you choose the “remember me” option). Persistent/1 year