Delivery

Gillies Jones is dedicated to dispatching your valued order promptly and efficiently according to your instructions. We will normally dispatch your order within 3 -5 working days. The delivery period depends on stock availability of course the hour and day your order is placed on. Normally we dispatch all orders same day – Monday to Friday.

Overseas Orders

UK and international payments are accepted. Postage overseas will be charged at Post Office rates where applicable or courier service as appropriate. Shipping costs are automatically calculated on checkout, but do not include any local taxes and duty that may be payable on delivery.

Service & Support

If you do have a problem with an incorrectly dispatched order or in the rare case merchandise is faulty, please email sales@gilliesjonesglass.co.uk or if you prefer phone or fax 44 (0)1751 417550 .We promise a speedy response with friendly and helpful service. Phoning or faxing from outside the U.K. please delete the zero from the area code.

Method of Payment

You may send your credit card information via the phone or over the Internet via PayPal.

Liability

Gillies Jones – total liability for any claim however arising shall not exceed the price of the goods supplied by Gillies Jones to you. Gillies Jones shall not be liable for any consequential customer loss whether this arises from a breach of duty, in contract or in any other way. Gillies Jones cannot accept any liability as a result of a failure to comply with specific instructions set out on this site. This statement does not affect your statutory rights.

Gillies Jones Glass

This is the web site of Gillies Jones Glass. Our postal address is Rosedale Abbey, Pickering, North Yorkshire, YO18 8SA. We can be reached via e-mail at info@gilliesjonesglass.co.uk or you can reach us by telephone at 01751 417550. We collect the e-mail address, name and address and telephone numbers of those who communicate with us via e-mail, or when information is volunteered to us during mailing list registrations. The information we collect is used by us to contact consumers for marketing purposes and is not passed on to any third parties.

Colours & Sizes

We make every effort to display as accurately as we can the colours of bowls displayed on this site, but regret we are unable to guarantee the true colour re-production of the shades displayed, because browsers, screens and printers do vary in colour output. There will also be a natural degree of variation in colour, size and form of each individual piece due to the hand made nature of each bowl. Sizes shown on the site are approximate.

Back Orders

If your item is not in stock, we will make a piece for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Returns, Exchange or Faults

Always keep your dispatch note, as this is your proof of our guarantee. If you return an item you are not pleased with, or which is faulty, or has been damaged in transit, the item must be returned to Gillies Jones in its original packaging and or original condition. We follow these guidelines:

  • If you have ordered an incorrect colour and wish to exchange for the correct colour, we shall be pleased to do so, if the merchandise is returned in original condition within 21 days of purchase date.
  • All merchandise returned must be accompanied with a receipt or invoice as proof of purchase.
  • Please ensure you use a secure and reliable method to return your purchase. The parcel is your responsibility until it reaches the Gillies Jones Studio North Yorks.
  • If your bowl is faulty, please contact us quoting your order number, your name and address, details of the bowl and the reasons for return and whether you require a replacement or a refund. We will then advise you on how to proceed with the return.

Care of your Glass

Glass can be cleaned with a soft cloth, glass cleaner or a damp cloth with a mild detergent and rinsed thoroughly. The bowls must be dried thoroughly to remove water. Do not allow droplets of water to remain on the glass to evaporate. This will create marks on the surface. Do not put hand made glass in a dish washer Do not pour hot water directly onto any hand made glass as this is likely to result in thermal shock and break.

Pricing Policy

Prices quoted on the site are current studio retail prices. Postage within the UK  is £15. This is a next day signed for service. All prices include VAT @20%

Overseas shipping is costed per volumetric weight of each piece.

Cookies & Privacy Policy

The website uses some cookies when you browse this website.

Cookies are small text files that are stored on your web browser when you visit the majority of websites on the internet. The text files contain information about you and the preferences you have for the website being visited. These cookies are stored so that a site can customise its pages for the next time you visit the website or return to a page previously visited. In this way, we use cookies to ensure proper running of this website, and also to help us improve your experience when browsing.

Should you comment on a blog post or web page on this site, then your name, email address, IP address and message will be stored in our website database (as you would expect). This makes your name, website address and comment (but not your email address) viewable by the general public on the website.

We do not use 3rd Party / Tracking / Advertising cookies.

NONE OF THE INFORMATION WE GATHER VIA COOKIES IDENTIFIES YOU AS AN INDIVIDUAL – IT IS ALL ENTIRELY ANONYMOUS.

Google Analytics

To understand how people use our site, and to discover areas on our site with issues, we use Google Analytics. Most websites use some sort of analytics program like this. The data it collects helps us see things like how many people visit our site, which country they are from, how many pages they visited, how fast our site loaded, and so on. All data collected is completely anonymous, it does not identify you as an individual in any way.

Cookie Header

In the header of each web page on this site you will see a message alerting you of our privacy and cookie policy. If you’ve seen this message once, you probably won’t want to see it again. We use a cookie to remember this setting. User data is all anonymous. Persistent 1 year

WordPress

This site uses WordPress for its blog. It uses a cookie when logging in and out and is essential for proper website operation. It is only set if you are a registered user, so for most people it is not set at all. User data is all anonymous.

Blog/Post Comments

If you leave a comment on the website e.g. on a page, article or blog post, then a cookie may be stored to ‘remember’ your email address for the next time you post (should you choose the “remember me” option). Persistent/1 year

Privacy Policy

This privacy policy is for and served by Gillies Jones Glass Limited and governs the privacy of its users who choose to use it.

The policy sets out the different areas where user privacy is concerned and outlines the obligations and requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.

The Website

This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national and EU law and requirements for user privacy.

Use of Cookies

This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer / device.

Cookies are small files saved to the user’s computers hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.

Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.

This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computers hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information.

Other cookies may be stored to your computers hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.

Contact and Communication

Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the UK Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.

This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you the consumer have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties.

Email Newsletter

This website operates an email newsletter program, used to inform subscribers about products and services supplied by this website. Users can subscribe through an online automated process should they wish to do so but do so at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user.

Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 1998. No personal details are passed on to third parties nor shared with companies / people outside of the company that operates this website. Under the Data Protection Act 1998 you may request a copy of personal information held about you by this website’s email newsletter program. A small fee will be payable. If you would like a copy of the information held on you please write to the business address at the bottom of this policy.
Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity [this is by no means a comprehensive list]. This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.
In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to un-subscribe at  any time through an automated system. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable clear instructions on how to un-subscribe will by detailed instead.

External Links

Although this website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites).
 The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Adverts and Sponsored Links

This website may contain sponsored links and adverts. These will typically be served through our advertising partners, to whom may have detailed privacy policies relating directly to the adverts they serve. Clicking on any such adverts will send you to the advertisers website through a referral program which may use cookies and will track the number of referrals sent from this website. This may include the use of cookies which may in turn be saved on your computers hard drive. Users should therefore note they click on sponsored external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Social Media Platforms

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively. Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

Shortened Links in Social Media

 This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy web addresses. Users are advised to take caution and good judgement before clicking any shortened addresses published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine addresses are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.